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Job details

Auto req ID 3908BR
Posting title MPLS Operations Analyst
Position profile

Responsible to support CN IP/MPLS Core Network and provide operational insight to the design team. The candidate must clearly understand the business requirements of a 7/24 rail transport environment where safety and reliability are mission critical.

CN's network offers great challenges for the operation analyst:

  • spans over North America (Canada and United States).
  • is composed of all types of communications media (fibre/copper/wireless/cell/microwave/etc).
  • is currently changing its core to MPLS.
  • is preparing to modify its QoS settings to integrate VoIP, RoIP and Video streams .
  • is composed of more than 3500 Cisco Routers/Switches, will be growing to 500 Alcatel routers, and are operating a handful of Juniper routers/firewalls.

Pager duty will be a part of the candidate's responsibilities. CN is looking for a self-starter who can rapidly analyze situations, and decisively take justifiable actions.

No travel is required for this position but situations may arise where the candidate will be required to work outside of business hours.


  • Troubleshoot incidents that occur on the CN network and MPLS core network
  • Provide design input and operational requirements to project teams from conception to implementation
  • Use and improve tools and processes to monitor network availability and performance
  • Work with vendors to provide effective incident resolution

Key Deliverables:

  • Work with support tickets on a daily basis
  • Support documentation
  • Create and Edit Procedures for support teams


  • Experience and knowledge in troubleshooting of complex network design based on IP/MPLS networks.
  • Experience and knowledge in operation of complex network design based on IP/MPLS networks and it's supporting management platforms.
  • Extensive knowledge of MPLS, RSVP-TE, QoS, BGP, MP-BGP, EIGRP, ISIS, and redistribution between routing protocols on Cisco, JunOS and Alcatel platforms a very strong asset.
  • 1-3 years of experience on routing platforms (Certifications Alcatel SRA, Cisco CCNP and/or Juniper JNCIE, or equivalent experience is an asset).
  • Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred.
  • 1-3 years of experience with IP networking (Cisco Routers/Switches, Firewalls, VPN Wifi, Telco provided MPLS) and services (DNS, DHCP, network monitoring tools, VoIP, etc) and basic system administration (Linux/Windows).
  • Good understanding of transport media (fiber, copper, wireless).
  • Bilingual (English, French).

City Montreal
Country Canada
©2014, Canadian National Railway Company
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